Returns Policy

Please read product details carefully before confirming the order.

Damaged Product/Item missing

If your goods are damaged or one of any above condition, we would be happy to give you the following alternatives:

Replacement with the right product OR

• Exchange the product for an alternative of your choice of equal value OR

• Refund of the full amount paid by you.
  

In any of the above cases, contact must be made within 48 hours of receipt of the products by email customercare@vandituhub.com notifying us of any damage to the product with pics of the product received. We will schedule return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.

In case of items missing in the package, the missing parts will be sent after verification from our end.

We ensure only the best quality reaches to our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variation in looks and finish. The colors shown on the website are close the real color of the product to the extent possible. However, depending upon your display screen, the colors may vary slightly, there may be minor variations due to nature of the work. Didn’t Like the product / Size not as per requirement / Changed my mind / Don’t need any more not falls under category of return.

Validity	Covers	Type Accepted
48 Hrs from delivery	Damaged, Defective Item	Refund / Replacement

If you have received a damaged or defective product you can raise a replacement request on the Website/App/Mobile site within 48 Hrs of receiving the product.

We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit.

In the rare event that you receive a damaged product, please create a return within 48 hours of switching on the device. Returning post 48 hours may result in your return being rejected.

Successful pick-up of the product is subject to the following conditions being met:

• Correct and complete product (with the original brand/product Id/undetached MRP tag/product’s original packaging/freebies and accessories).
• The product should be in unused, original receipt condition with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)
• Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.

Refund can take up to 5-7 working days to reflect in your account depending on your bank. Please ensure that the products are not used. Return all original tags and accessories. Branded packaging should be returned in its original condition. 

Order Cancellation

Orders can be cancelled any time before they are dispatched without any extra costs. To cancel the order, please call us at our customer care number / mail us at info@vandituhub.com.We are unable to cancel the order once it has been dispatched.

Custom Product Order

Custom products are the products those are created on your request, apart from other available products on website. Such orders are non-refundable, non-cancellable & non-exchangeable. They can only be replaced in case of in-correct product or damaged product received.

Bulk Orders

All the orders having value more than INR 20,000 comes under bulk order category. For bulk orders above return & refund policies are not applicable. Bulk orders are not refundable in any scenario, only defective items or damaged items individually can be replaced. Bulk orders may take some extra time to ship depending on the volume. The delivery time will be confirmed by our team at the time of order confirmation.